About Hsi Agency

Here at HSI Agency, we're all about designing and setting up custom automation systems that fit the way your business operates. Forget juggling spreadsheets, sticky notes, and endless customer calls. We give you a structured system that:

Captures and organizes leads.

Tracks customers and repeat visits.

Monitors payments and subscriptions.

Stores notes and interactions in one place.

Shows your revenue growth clearly in a secure dashboard.

Every client gets access to the HSI Portal — a private dashboard that makes it feel like you’re running on enterprise-level tools without the enterprise price tag.

Our Core Values

Our core values drive everything we do at HSI Agency:

1. Simplicity

We believe the best systems are the ones that feel invisible. Our tools are designed to save time, cut confusion, and make growth effortless for local businesses.

➡️ How this shapes our work: Every setup we deliver is streamlined and easy to use — no technical jargon, no wasted clicks.

2. Trust

We don’t just sell services; we build long-term systems that businesses can rely on. Trust is built through transparency in pricing, reliability in delivery, and ongoing support.

➡️ How this shapes our work: Our clients always know what they’re paying for and can see results in their own private portal.

3. Innovation

HSI stands for signals and systems — and innovation is the backbone of both. We adopt new tools, automation, and AI to give small businesses an edge usually reserved for big companies.

➡️ How this shapes our work: We’re constantly testing new methods, updating dashboards, and improving workflows for our clients.

4. Community

We focus on local businesses — cafés, pharmacies, shops, and service providers — because they are the heartbeat of every community. When they thrive, the community thrives.

➡️ How this shapes our work: Every system we build is tailored to help small businesses grow stronger connections with their customers.

Meet The Team

At HSI Agency, we keep it simple — a tight crew with big vision.

Founder & Systems Lead — Harlem Samuels-Ibbertson

With a background in business systems and a knack for spotting inefficiencies, [Your Name] started HSI to give local businesses access to the kind of tools usually reserved for big corporates. Every system we build is designed to save time and make growth straightforward.

Creative & Content — “The Signal Team”

Behind the mysterious vibe and storytelling that powers our TikTok and social presence, this crew crafts the narrative that makes HSI stand out. They make sure we’re not just another agency — we’re a brand people remember.

Tech & Support — The Portal Builders

These are the folks who wire up the dashboards, make sure the HSI Portal runs smoothly, and provide support when clients need it. You might never see them, but they’re the engine room keeping everything live.

Clients & Results

 HSI Agency Clients & Results

👥 Who We Help

We partner with local businesses that need systems to save time and scale without adding more staff:

Cafés, restaurants & dessert shops → streamline bookings, track loyal customers, reduce admin.

Retail stores & pharmacies → organize repeat customers, manage inquiries, simplify workflows.

Service providers (gyms, salons, clinics, healthcare) → keep appointments + payments tracked in one place.

📊 Results We Deliver

Our systems typically help clients:

Save 5–10 hours of admin work per week by automating tasks.

Increase customer retention through better tracking + follow-ups.

Get a clear view of cashflow & growth via the HSI Portal.

Run smoother operations with fewer staff headaches.

 

A local dessert shop was struggling to keep track of regular customers and manage online orders. Staff spent hours each week chasing receipts and updating spreadsheets.

After we set them up with the HSI Portal, all new customers were logged automatically, payments were tracked, and repeat buyers were highlighted. Within the first month, the owner said she had cut admin time by 40% and noticed a steady increase in repeat visits.

 

At HSI Agency, we’re not just building systems — we’re building trust.
We’re now helping over 8 businesses across New Zealand streamline their operations, from small cafés to pharmacies and retail shops.

Each client has their own HSI Portal, giving them real-time access to leads, payments, and growth insights. The result?

  • Less time on admin.

  • More focus on customers.

  • Clearer visibility on revenue.

We’re proud to be proving that enterprise-level tools don’t have to come with enterprise-level costs.